Refund Policy


Student Refund Policy

Student Refund Policy can be found on page 11 of the 2017-2020 College Catalog.

A refund is defined as financial aid and/or cash payments minus the amount retained by the institution for the student's actual period of enrollment. Any student who withdraws from the institution may be eligible for a refund of institutional charges, according to the published refund policy. However, a student who received financial aid and withdraws from the institution may be required to refund all or a portion of the financial aid awards to the appropriate financial aid programs.

The effective date of withdrawal will be the date when the withdrawal is officially completed and recorded by in the
Office of the Registrar. In order to receive a full refund, the official withdrawal must be completed and recorded in the Office of the Registrar on or before the 12th class day for the fall or spring terms. For the summer term the withdrawal must be completed by the 2nd day of the summer term.

If the school determines that a student did not begin the withdrawal process or otherwise notify the school of the intent to withdraw, the school may determine the appropriate withdrawal date. The school may use as the student’s withdrawal date the student’s last date of attendance at an academically-related activity. The school must document that the activity is academically-related and document the student’s attendance at the activity. Examples of academically-related activities include, but are not limited to, an examination, a tutorial, computer-assisted instruction, academic counseling, and turning in a class assignment.

General Merchant Refund Guidelines

(Auxiliary Services/Campus Store) 

In situations where Texas College uses 3rd party vendors to provide goods and services to its patrons, the College will yield to the policies and procedures of its vendors.  In cases where the College is providing direct services and products, the following guidelines will be followed:

ACCEPTABLE FORMS OF PAYMENT

The following forms of payment for merchandise are accepted by Texas College:

  • Cash
  • Money Order
  • Visa                                       
  • Master Card
  • Discover
  • AMEX ( American Express)

Texas College reserves the right to request from the buyer a form of ID (driver’s license, state ID) prior to the acceptance of payment. 

CANCELLATIONS and EXCHANGES

  • Cancellations - Cancellations must be made within 24-48 hours of the time in which an order was made.  A restocking fee of 20% (the cost of the product) will be imposed on all cancelled orders.
  • Exchanges – the College will honor requests to exchange merchandise that are made within 15 days of purchase.  The buyer must provide proof of purchase (dated receipt, bank records, item purchased).  Exchanged products must be unused and unopened.  Exchanges will be made for products of equal value.

FRAUD

Texas College exercises the right to refuse services and/or the release of products (i.e. merchandise, payments, etc.) in situations where fraud is detected.  The College also exercises the right to report all cases of fraud to the law enforcement.

SHIPPING AND HANDLING

Items purchased from Texas College will be shipped at the expense of the buyer.  When shipping merchandise, the College will use the most reasonably priced shipping vendor and will use the most cost effective method for shipping (unless otherwise instructed by the buyer).